Tata AIG General Insurance introduces a frictionless and real-time digital process for travel insurance claims

Tata AIG General Insurance Company, a prominent insurance provider in India, has unveiled an expedited and efficient online claims system for travel insurance. This digital fast-track process offers customers a hassle-free and user-friendly platform. They can effortlessly initiate their claims directly on the tataaig.com website, submit necessary documents, and monitor their claim's progress, reducing the reliance on call centres or email correspondence. With Tata AIG's innovative approach, customers can now file claims easily through a user-friendly digital platform, even while on the go.

The company's streamlined digital claims process empowers travel insurance policyholders to submit various types of claims, including those related to accident and sickness medical expenses, and other eligible claims as specified in the policy coverage.

With this innovative addition, policyholders will gain access to a smooth digital platform that presents essential claim information throughout the claims process.

Speaking about the digital claim process, Rajagopal Rudraraju, Executive Vice President and National Head, Accident and Health Claims-Tata AIG General Insurance Company, said, "Travel insurance is the most effective guard one can have in case of an emergency while travelling. We recognise the importance of enabling our policyholders to be more digitally connected and have an accessible and straightforward claims process. It is an essential and a must-have when you are facing any unexpected event. Digital claim journey is important for our travel insurance policyholders that will help them to file their claims and have access to real-time status updates from any part of the world.”

Tata AIG travel insurance policyholders now have the convenience of visiting the company's website to independently register their claims, upload all necessary documents online without requiring an intermediary, agent, or direct selling agent, and easily track the status of their claims.